Study programme and level
|Lectures||Seminar||Tutorial||Other forms of study||Individual Work||ECTS|
|Content (Syllabus outline):|
|Administrative management processes. Public governance weaknesses and risks. Administrative management and corruption. Differences between government management, corporate governance and administrative management of the administrative body. Decree on administrative operations . Entities of administrative management. Definition of Administrative management. Differences between the core activity and the administrative management of the organization. Providing general information. Customer satisfaction and customer comments. The main differences in determination of the quality of the operation in private and public sectors. Quality assurance in the public sector. Communicating with customers. Administrative inspection and administrative management. Ombudsman and Administrative Operations. Informing clients about administrative matters. Customer access to the authority. Working and business hours of the organization. Accepting clients and applications. Comparative aspects of administrative management. Official spaces. Organization of business events. Public confidence in public administration work. Data protection and Administrative management. Security and health at work. Management of documentary material. Session material. Archives. E- communication. E- communication and bonton. Information of public character. Information Commissioner.|
|Objectives and competences:|
The aim of this course is to acquaint students with the basics of administrative operations, as defined by the Slovenian legislation.
The students will learn more about all phases of the administrative management. The objective of the course is also to present administrative management on concrete examples in practice. One of the sub-goals is to prepare students for critical thinking and discussion. Where are the inefficiencies of administrative management and where upgrades are needed.